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FREE SHIPPING ON ALL ORDERS FOR PALM OIL OF THE MONTH CLUB MEMBERS.
FAQ
Welcome to the RYOIL Co. FAQ section, where you’ll find quick answers to common questions about our products, shipping, and subscriptions. If you need more help, our customer service team is here to assist.
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What products does RYOIL Co. offer?RYOIL Co. specializes in high-quality virgin palm oil, offering a variety of options suitable for cooking, skincare, and more. Our products are sustainably sourced and designed to meet the highest standards.
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What is virgin palm oil?Virgin palm oil is a natural, unrefined oil extracted from the fruit of the oil palm tree. It is known for its vibrant red-orange color, which comes from its high content of carotenoids. Virgin palm oil is packed with nutrients like vitamins A and E, and it has a distinct flavor profile that makes it ideal for cooking. Unlike refined palm oil, virgin palm oil retains its natural color and beneficial compounds, making it a healthier choice.
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Where is RYOIL Co. located?RYOIL Co. is based in Chesterfield, Michigan. We operate our business from this location and ship products across the United States.
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Do you have a physical store?Currently, RYOIL Co. operates exclusively online. We do not have a physical store location, but you can easily browse and purchase our products through our website.
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Do you offer free shipping?Yes, we offer FREE shipping on all orders of $50 or more within the United States. For orders under $50, we charge a flat rate of just $5 for shipping.
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Are your products sustainably sourced?Absolutely. RYOIL Co. is committed to sustainability. We source our palm oil from environmentally responsible suppliers who prioritize sustainable farming practices and fair trade.
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Are there any allergens in your products?While our virgin palm oil is generally considered safe for most people, we recommend checking the product details for specific allergen information. If you have severe allergies, please consult with a healthcare professional before using any new product.
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How long does it take to receive my order?Typically, we process and ship orders within 1-2 business days. Delivery times may vary depending on your location, but you can generally expect your order to arrive within 3-5 business days after it has been shipped.
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Can I track my order?Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery.
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Do you ship internationally?At this time, RYOIL Co. only ships within the United States, including all 50 states and the District of Columbia.
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What is your return policy?We stand behind the quality of our products. If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. Please READ our Return Policy for more information on how to initiate the return process.
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What should I do if I have an issue with my order?If you encounter any issues with your order, please contact our customer service team as soon as possible. We are here to help resolve any problems quickly and efficiently.
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How can I contact customer service?You can reach our customer service team via email at team@ryoil.com or by phone at [Customer Service Phone Number]. We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
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Do you offer subscription services?Yes, RYOIL Co. offers a "Virgin Palm Oil of the Month Club" subscription. Members receive a specially selected bottle of virgin palm oil delivered to their door each month. Shipping costs are included in the subscription price.
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Can I modify or cancel my subscription?Yes, you can modify or cancel your subscription at any time. Simply log into your account on our website, or contact our customer service team for assistance.
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How do I know if my payment information is secure?We take your security seriously. All transactions on our website are processed through secure payment gateways, and we do not store your credit card information. Our site also uses SSL encryption to protect your personal information.
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How can I contact customer service?You can reach our customer service team via email at team@ryoil.com. We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
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How can I stay updated on new products and promotions?You can stay informed about our latest products and promotions by signing up for our newsletter on the RYOIL Co. website. We also encourage you to follow us on social media for real-time updates and exclusive offers.
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